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Tuesday, October 27, 2009

FATAL Nikon D700 Firmware bug :(

Not sure whether any of you D700 users have seen issue. Today I got my new Sandisk 16GB UDMA Card (Extreame CF 60MB/s UDMA) and used it on D700. The “frames remaining” showed my previous card’s  (Sandisk 12GB Extreame 3) number (some where around 400+ frames left in that card).  The camera was firing fine without any issue. Then I just formatted 16GB card – still D700 showed the same number previous number which was there just before formatting. Again I fired a few frames and then formatted again. Now the framecount decreased (number of remaining frames). I then thought this new UDMA card might not have been supported and then tried by 12GB card and formatted it. The problem now persisted with 12GB card too ! I fire few frames, format it, number of remaining frames was not getting reset to max capacity of the card. Now the frame count was at around 300+. I then decided to fire away all the remaining frames – fired shutter to bring it to 0. Guess what ? Even after formatting card now my D700 shows “Full”. Reformatting does not help – I tried 16GB/12GB/2GB/4GB cards.

**As of now my D700 is dead showing “Full” on any formatted empty CF cards**.

I googled around to find whether this issue is reported, but I could not find one. Please let me know if any of you have a solution to this issue.

I tried removing both batteries  (I use MB-D10 with my D700 too) and upgrading firmware to the new version. It does not help. Looks like I need to take my D700 to support center now :(

BTW, I don’t see this issue with my D300 ! 16GB UDMA card seem to work just fine without “loosing” remaining frame counts..

Thanks in advance for any solution to resolve this issue…

– Ganesh H. Shankar

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posted by ganesh at 2:51 pm  

13 Comments »

  1. wow! That\’s pretty bad. Vijay has a D700, probably I will talk to him.

    Rgds,
    Sudhir

    Comment by Sudhir Shivaram — October 27, 2009 @ 3:08 pm

  2. Hey Ganesh – I hope this doesn’t happen to me. Have you tried removing all the custom programs and resetting to factory presets? Based on your issue, I will remain a loyal Lexar user!

    Comment by Will Brozy — October 27, 2009 @ 3:20 pm

  3. Will, I guess this is the issue with D700’s firmware than the type of UDMA card being used. I can’t rule out SanDisk’s UDMA card exposing the bug in the the D700’s firmware however. I just filed a complaint with Nikon’s support. I tried resetting to factory defaults – no luck. Not sure when it will become usable again.. sigh… :(

    Comment by Ganesh H Shankar — October 27, 2009 @ 4:17 pm

  4. Ganesh, Sorry to hear that resetting didn\’t help – I hoped (for your sake) some bug attached itself to your preferences. I also did some searching and didn\’t find anyone else sharing your issue. I hope Nikon steps up for you. I recently sent in my SB-600 for repair and had it back in 8 days! Hopefully they\’ll do the same for you. By any chance, could there be moisture in the camera body?

    Comment by Will Brozy — October 27, 2009 @ 4:43 pm

  5. Will, thanks for your suggestions. Looks like a visit to Nikon support center in due. No moisture, I stuff my Lowepro bag with lots of silica gel packs and the place where I live humidity is not a issue. From my experience of writing software/firmware for living (not for camera though) I am fairly certain this is a software bug. I hope Nikon will have a work around. I just want to get my camera restored to factory setting using a “hard reset”. Hope Nikon support will have a way to get that done…

    Comment by Ganesh H. Shankar — October 28, 2009 @ 4:30 am

  6. Sad but true! Not the song but the post. I admired D700 big time. No, am not repenting because am speaking in past tense but Nikon is GOD to me. I am damn sure they will fix this with a firmware upgrade!

    Good luck Ganesh!

    Regards
    Pramod

    Comment by Pramod Viswanath — October 28, 2009 @ 10:18 am

  7. Hi Ganesh, Just to eliminate more options was wondering the cards you have how it would work on a different D700 to see if it reads properly. May be in a Nikon service center they can try it on a different D700.

    -Mahesh

    Comment by Mahesh Devarajan — October 28, 2009 @ 11:56 am

  8. Came across this in Nikonians link. Not sure if you have
    already seen this.

    http://74.125.153.132/search?q=cache:UYKfYCyHIjYJ:www.nikonians.org/forums/dcboard.php%3Faz%3Dshow_topic%26forum%3D226%26topic_id%3D17960%26mesg_id%3D17960%26page%3D+D700+bug&cd=4&hl=en&ct=clnk

    Comment by Mahesh Devarajan — October 28, 2009 @ 12:01 pm

  9. Good News – Based on a suggestion from another forum I tried creating a new folder and formatting. It worked !! If any of you see this issue here is a workaround –

    1. Go to “Shooting Menu” (“MENU” butten and then select “Shooting menu” )
    2. Select “Active Folder” menu option.
    3. Select “New Folder Number”
    4. Just bump up the counter
    5. Press OK.
    6. Go to “Setup Menu”
    7. Format the card !!

    Hope Nikon will fix this issue in their next firmware release. I am unable to reproduce the problem now with the new 16GB card too. May be it happens sometimes..

    Comment by Ganesh H Shankar — October 28, 2009 @ 2:33 pm

  10. Happy to know that ur cam is back in action.
    I really wonder (in appreciation) how people come up with ideas such as the work-around mentioned above !
    Loved that !

    rgds,
    Kaushik

    Comment by Kaushik Balakumar — November 19, 2009 @ 8:00 am

  11. Wow, 5 years later and this fix saved my shoot today. Thanks so much for sharing this workaround.

    Comment by Kim LaGrue — April 9, 2015 @ 1:05 am

  12. Thank you so much Ganesh!!!!
    You saved me.

    Comment by Wasu — May 24, 2015 @ 12:17 pm

  13. Hi Ganesh,
    I know you well by your work and your name in the field. You are truly a charmer in the world of Naturalist and Photography.
    The following thread helped me to resolve similar issue on my D300 camera. It was so quick and easy.I kept searching across google for resolution but in vain. But you made it easy by sharing the solution through you blog. Thanks a lot. It really helped and keep blogging :)

    Cheers!
    Suma

    Comment by Suma Avinash — December 23, 2016 @ 10:44 am

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